Refund Policy

Effective Date: 24 June 2024

At Dr. Catherine Gomersall, we strive to provide high-quality creative mindfulness coaching and programs to enhance your well-being and creativity. We understand that circumstances may change, and you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds are granted for our services.

1. General Refund Policy

Refunds are generally not provided for services already rendered or digital products once they have been accessed or downloaded.
Refund requests must be made within [insert number] days of the original purchase date.

2. Coaching Services

If you are not satisfied with your coaching session, you may request a refund within 7 days of the session date. Please provide a detailed explanation of your concerns, and we will review your request on a case-by-case basis.
Refunds will not be granted for missed sessions or cancellations made with less than 24 hours’ notice.

3. Programs and Workshops

For programs and workshops, if you are unable to attend, you may request a refund up to 14 days before the start date of the program or workshop. A full refund will be issued minus any non-refundable deposits or administrative fees.
If you cancel less than 14 days before the start date, you may be eligible for a partial refund, subject to our discretion.

4. Digital Products

Refunds are not provided for digital products once they have been accessed or downloaded.
If you experience any issues with accessing or downloading a digital product, please contact us for assistance.

5. Refund Process

To request a refund, please contact us at [your email address] with your order details and the reason for your request.
We will review your request and notify you of the approval or rejection of your refund within 10 business days.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

6. Exceptions

In exceptional circumstances, we may consider refund requests that fall outside the standard terms outlined in this policy. Such requests will be reviewed on a case-by-case basis.

7. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

Dr. Catherine Gomersall
Email: hello@catherinegomersall.com
Phone: 0416 802 808

By purchasing our services or products, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. Thank you for choosing Dr. Catherine Gomersall for your creative mindfulness needs.